Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collections, select your piece, choose your size if applicable, and add it to your cart. Proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

Shipping

How long does delivery take?
Standard shipping takes 7–14 business days. Express shipping takes 3–5 business days. See our Shipping Policy for full details.

Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and taxes.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition. See our Return Policy for details.

How do I start a return?
Contact us via our contact page with your order number and we’ll guide you through the process.

Jewelry Care

How do I care for my jewelry?
Visit our Jewelry Care guide for tips on cleaning, storage, and maintaining your pieces.

Products

What materials do you use?
We use 925 sterling silver, 18k gold vermeil, and 14k solid gold. Learn more on our Materials page.

Is your jewelry hypoallergenic?
Yes, all our pieces are nickel-free and suitable for sensitive skin.

Still have questions? Contact us — we’re always happy to help.